VM Operational Solutions

Effective Date: 28 May 2026

This Privacy Policy explains how VM Operational Solutions collects, uses, stores, and protects information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

VM Business Solutions provides operational systems, workflow improvement, automation, and business consulting services within the United Kingdom.

2. Information We May Collect

We may collect the following information:

• Names and contact details
• Business contact information
• Employee or contractor onboarding information
• Operational workflow and process information
• Emails, meeting notes, and communication records
• Project and system-related information

3. How We Use Information

We use information to:

• Deliver consulting and operational support services
• Improve workflows and systems
• Communicate with clients
• Maintain project documentation
• Meet legal and operational obligations
• Maintain security and integrity of systems

4. Lawful Basis for Processing

Our lawful basis for processing data may include:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Consent where applicable

5. Data Security

VM Business Solutions takes reasonable technical and organisational measures to protect data from unauthorised access, misuse, disclosure, or loss. This may include secure passwords, restricted access controls, cloud-based platforms, and secure communication systems.

6. Data Sharing

We do not sell personal data. Information may only be shared:

• With trusted third-party service providers where necessary for service delivery
• Where legally required
• With client authorisation where appropriate

7. Third-Party Platforms

Our services may utilise third-party software platforms such as workflow, automation, cloud storage, and communication tools. These providers maintain their own privacy and security policies.

8. Data Retention

We retain data only for as long as reasonably necessary to fulfil contractual, operational, legal, or business requirements.

9. Individual Rights

Under UK GDPR, individuals may have rights including:

• Access to personal data
• Correction of inaccurate data
• Request deletion of data
• Restriction or objection to processing
• Data portability where applicable
• The right to complain to the Information Commissioner’s Office (ICO)

10. Confidentiality

VM Business Solutions treats commercially sensitive information, operational data, and client documentation confidentially and will not intentionally disclose such information without permission unless legally required.

11. Contact Information

For any questions relating to this Privacy Policy or data handling practices, contact:

VM Operational Solutions
Email: scott@vmoperationalsolutions.com
Location: Ayrshire, Scotland, United Kingdom